Northern Greenhouse

Freecall 24 Hours - 1800000541


Frequently Asked Questions

1) Are there age restrictions for guests staying at your hostel?

Guests of all ages are welcome at the Northern Greenhouse. Families are welcome too!

Persons under 18 years of age must be accompanied by an adult or guardian and may only stay in private or family rooms.


2) Can I store my luggage at the hostel when I check out?

Absolutely! We have a luggage storage room where you can leave your belongings for free when waiting to check into a room, or once checked out of a room.

3) Are there laundry facilities at the Northern Greenhouse?

Yes, the guest laundry is located at the back of the car park and is coin operated. Highly efficient wash & dry combos are available and you may also purchase soap.

4) Are linen and towels provided?

Yes. Once checked into our hostel you will notice that your comfy bed is complete with linen. If you need a towel, please ask reception for one (towels are charged at $1 per day). Upon checkout, please strip your bed and bring your linen and towel to reception. We don’t have bed bugs and don’t want them so please leave your sleeping bags at home!

5) Are there lockers in the dorm room?

All of our dorm rooms have powered lockers as well as luggage storage baskets under each bed for your belongings.

6) Is breakfast included?

Continental breakfast is included with your room rate and is available every morning from 6:30am to 9am on the entertainment decking. 

7) Where can I park my car?

At the Northern Greenhouse! We have free on-site parking for all our guests so cruise on up to reception and give us a toot.

8) Does the hostel have kitchen facilities?

Yes, our hostel has fully equipped kitchen facilities complete with refrigerators, stoves, microwaves, toasters, crockery and cutlery and storage space for your belongings.  We dare you to show us your Gordon Ramsay culinary skills!

9) Will there be a bathroom in my dorm/private room?

At the Northern Greenhouse, our guests live in luxury. All rooms have their own ensuite complete with wash basin, shower and toilet.

10) Is there a supermarket nearby?

Woolworths is only a 5 minutes walk from the hostel. Just ask reception for directions!

11) Can I change or cancel my reservation?

Please let us know 48 hours in advance if you wish to cancel or change your reservation. When you make a reservation with the Northern Greenhouse, we ask for an estimated time of arrival. If you are running late on the day of your booking, please free call us on 1800 000 541 and let us know. This ensures that we do not release your bed and on-sell it to a desperate backpacker.

12) Do you charge credit card fees?

No, we don’t charge any additional fees if you wish to pay by credit card. At the Northern Greenhouse we accept Eftpos, Visa and Mastercard. We unfortunately do not take Diners or American Express.

13) Is there free internet at the hostel?

Yes, for guests who bring their own laptops, we have FREE WIFI available in certain areas of the hostel. You may gain access through a secure password which can be obtained from hostel reception. For those without a laptop, you are entitled to 30 minutes of free internet access per day on the guest computer terminals.

14) What time can I check in?

Check in time is after 11am for those who have booked a dorm bed, and after 2pm for those who have reserved an apartment. You are welcome to leave your luggage in our luggage storage room and hang around on our entertainment decking, use the kitchen, access the WIFI or explore tropical Cairns.

15) What do I need to check in to the Northern Greenhouse?

Photo identification is required on check in (passport, driver’s licence or I.D card are all acceptable).

16) What time is check out?

Check out is 10am.

17) Can I receive mail there?

Expecting a love letter? You can receive mail at our address:

Northern Greenhouse
117 Grafton Street
Cairns, Australia 4870

We hold mail for up to 30 days.

18) How early do I need to book?

The earlier the better as we wouldn’t want you to miss out. Remember, high season is May to October so best that you book as soon as you know of your travel plans. 

19) Do you offer airport pick-up/drop-off services?

The Northern Greenhouse offers all guests a free one way airport transfer from Cairns airport to the hostel between the hours of 8am to 8pm. To obtain your free airport pick up enter the valid code: NGFAA574 into the online booking form: 

If the booking is for outside these hours then there is a charge depending on the number of passengers booked.

This offer is only valid with a confirmed booking prior to travel. Maximum of 6 passengers per booking. Please remember to print or save your ticket to present to the bus driver.